Personal Information is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains.
Each time you access our website we collect standard information about your visit, including your browser type, operating system, date and time of your access. This information is collected in order to improve the content of our website and the provision of our services. We do not make any attempt to identify the visitors of our website by collecting this information.
During the registration process, you are required to provide your Personal Information, including your name, email address and phone number. This information is used for your account maintenance and for provision of our services to the full extent.
The Company also receives your Personal Information from the instructions and materials you provide for your order completion, via correspondence and from your transactions data.
We protect your Personal Information by restricting our employees’ (including office personnel, part-time and freelance employees) access to it. Moreover, our employees are responsible for your Personal Information non-disclosure and confidentiality, as they are bound by the agreement, violation of which may result in penalty including but not limited to criminal prosecution.
Your email address is used to send you notification letters about stages of order fulfillment including but not limited to clarification requests, additional payment requests, notifications of Writer’s messages reception, and notifications of order completion. Your phone number may be used to contact you for clarification purposes, additional payment requests and other purposes required for your order completion.
To serve promotional and marketing purposes we may use your email address and phone number to personally inform you of our special offers and discounts. In such case, your Personal Information is used only for notification purposes and is not disclosed to any third parties.
To prevent fraud the Company reserves the right to solicit:
- A photo-copy of Customer’s ID (Driver’s License, Passport or other Government issued document).
- A photo-copy of Customer’s credit card (the digits or numbers can be hidden except for the last four numbers).
Copies of any of the documents mentioned above can be made by a digital camera or a scanner.
All the IDs received by the Company are used only to verify your identity and to prevent online fraud; all the copies of IDs are deleted immediately upon review.
You can access your Account by using unique Username and Password selected by you. You have the right to access and change your Personal Information at any time.
We strongly recommend you not to pass, share or sell your Login details or any other Account and order details to or with third parties. The Company shall not be liable for any damage caused by misuse of any Personal Information disclosed by the Customer.
We reserve the right to disclose your Personal Information as required by law (e.g., in cases of subpoena compliance, legal processes etc.) and also when Personal Information disclosure is necessary to investigate fraud, to protect our rights, protect your safety and/or respond to a government request. We may also disclose information about you in cases when it’s required for reasons of national security, law enforcement, or other issues of public safety and importance.
Updated: March, 2015